returns

You can place your trust in AL-KO, because we are constantly striving to provide you with outstanding quality.

RETURNING AN ORDER

Please complete a returns form and we will provide a collection date for the return of the goods via our logistics partner.

Refer to our Terms & Conditions for full returns information.

Once your return has been received by us, a refund will be processed. Please note that the method of repayment is decided automatically by your payment method when ordering.

If you are unsure of the suitability of a particular model, please contact or visit your local AL-KO stockist.

>> return form

ISSUES

AL-KO sets high standards for the quality of its products as well as its services. If you have technical questions or your delivery does not correspond to what you have ordered, or a defect or damage has occurred, our service team will gladly assist you.

The easiest and fastest way to do that is using our contact form Please make this as specific as possible to the product itself (item, model name, etc.), as well as the problems encountered. The more detailed your description, the quicker and more effectively we can assist you with help and advice.

If you have further questions or need further information, then please contact our customer service helpline.

REFUNDS

Once we have received your return, provided it is in the original condition and packaging, with proof of purchase, you will automatically receive the refund within a few working days. This is processed in the method of payment used on the order.